Help
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How can we help?
Do I need to download an app?
No. HydroPro runs in your phone’s browser, with no app store. Add it to your home screen and it opens like any other app. How to add it to your home screen
What’s free, and what’s Premium?
Water is free, forever. Premium adds medications, supplements, treatments, protein, calories, sleep and exercise. See pricing
My provider gave me a code. Where does it go?
Choose “Have a code?” when you sign up. Already signed up? Add it in My Plan. Your provider’s program loads, and you confirm each item.
Can my provider see what I log?
No. Your provider sees totals, like how many of its patients logged this week. It never sees your entries.
What if I miss a day?
Nothing breaks. The next time you open HydroPro, one card lets you catch up on yesterday. There are no streaks to lose.
How do I sign in on a new phone?
Enter your email. We send a link and a 6-digit code, and either one works. Your entries come back from your backup.
How do I cancel Premium?
Open the Premium card in Settings and manage your plan there. Premium lasts to the end of the period you paid for, and your history stays readable on Free.
How do I delete my account?
In Settings. Deleting your account removes your data from our servers too.
Can I export my data?
Yes, from Settings, on every plan.
Is HydroPro medical advice?
No. HydroPro helps you keep track. Follow your clinician’s guidance.
Nothing matches. Write to coach@hydroprotracker.com and we’ll help.
Still stuck?
Write to coach@hydroprotracker.com.